Refund and Returns Policy – Chamber Office

Effective Date: November 5, 2026

Welcome to the official Refund and Returns Policy of ‌Chamber Office Supplies Inc‌. This document sets clear, fair guidelines for all product return and refund requests submitted via our official e-commerce website www.chamberofficeshop.com, to protect the legitimate rights of both our valued customers and our business operations. If you have any questions about the terms outlined below, you can contact our customer support team at any time through our official channels:

Physical Address: 8 Rogers Road, Sylvan Lake, Alberta, T4S 0J8, Canada
Contact Email: vernis@chamberofficeshop.com
Contact Phone: +1 403 858 9594

1. Core Rule: No “Refund Only” Requests Are Permitted

To ensure transaction fairness and prevent improper operations that cause unnecessary loss of inventory resources, we explicitly ‌do not accept any pure “refund only” applications that do not require product return‌ under almost all circumstances. You are not eligible to keep the purchased stationery products (including folders, pen holders, desktop storage boxes, table mats and other items sold on our platform) while applying for a full or partial refund. All valid refund prerequisites require you to send back the corresponding ordered merchandise to our designated return address, and the returned items must meet the inspection standards specified in this policy. Exceptions will only be considered under the extremely rare scenario where we confirm the products delivered to you are confirmed to have severe safety defects that make return impossible, and this special situation must be verified and approved in writing by our customer service management team.

2. Eligibility Conditions for Return Applications

You are allowed to submit a return request within 30 calendar days from the date you sign for receipt of your ordered items. To make sure your return can be processed smoothly, your returned products must meet all the following criteria:

The items must be in original unused condition, with no scratches, stains, modifications or damages caused by improper operation after you receive the goods. All original factory labels, packaging accessories and attached product instructions must be fully intact and not discarded.
The returned goods must be the complete corresponding products you placed in the original order. Partial return of a single product (for example, returning 2 pieces of a 12-piece clear plastic file folders set and applying for partial refund while keeping the remaining 10) is not supported, the full set of the product must be sent back as a whole.
Custom personalized products specially engraved or customized according to your exclusive requirements, and clearance sale marked items sold at a discounted price are not eligible for return, unless the products themselves have confirmed manufacturing quality defects.

3. Complete Return Processing Workflow

Before you send any items back, you must first submit a return application through the “My Order” page on our website www.chamberofficeshop.com, or send an application email to our customer service team with your order number, photos of the product you intend to return and a brief description of the return reason. We will reply to your application within 2 business days and provide you with our official designated return shipping address.
After you receive the authorized return address, please pack the products securely to avoid damage during transit. You need to bear the full cost of the return shipping fee on your own, unless we confirm that the returned product has inherent manufacturing quality defects, or we sent you the wrong merchandise that does not match your original order.
After we receive the returned package, our professional inspection team will check the condition of the items within 3 working days. If all products meet our return eligibility standards, we will approve your qualified application, and process your corresponding refund after confirming the receipt of the returned goods. We will never process any refund before we receive and successfully inspect the returned merchandise.

4. Refund Related Terms

After your returned items pass our inspection, the refund will be returned to your original payment account through the same payment method you used when placing the order. The arrival time of the refund depends on the processing speed of your payment service provider, which usually takes 3 to 10 business days. If you do not receive the refund after 15 business days, please contact our customer service team in time to assist you with the verification.

If your order was initially generated with coupon discounts or promotional credits, the refund amount you receive will be the actual amount you paid for the corresponding product after the discount is deducted, and the promotional credits you consumed will not be refunded in the form of cash.

5. Special Situations Handling

In case you receive a package with obvious outer box damage that may cause product damage, please take photos of the unpacking process in time as evidence, and contact us within 48 hours after signing for the package. We will arrange a free return shipping label for you, and after we recycle the damaged goods, we can arrange a re-delivery of brand new qualified products to you or process your corresponding refund.